Question 1

What wax do you use?

Accepted Answer

Our candles are made with a luxury coconut wax blend designed for a smooth, even burn and strong fragrance experience. Our updated formula is soy-free and paraffin-free and includes coconut wax, sustainably sourced palm wax, and a natural wax made in the U.S.

Some limited Legacy Batch candles may have been poured with our previous coconut-hemp wax blend. These products will be clearly marked while supplies last.

Question 2

My candle is tunneling. What can I do?

Accepted Answer

Tunneling can happen when a candle is not burned long enough during the first few burns. To help correct it, allow the candle to burn until the melted wax reaches close to the edges of the vessel. If tunneling continues, you can carefully use the foil method to help the wax melt more evenly. Always monitor your candle while burning.

Question 3

Why does my candle look slightly different from another candle?

Accepted Answer

Each candle is hand-poured in small batches, so slight variations may occur. Natural wax can also change in appearance due to temperature shifts, cooling conditions, or fragrance load. These cosmetic differences do not affect scent throw, burn quality, or performance.

Question 4

How do I use Coco wax melts?

Accepted Answer

Place one cube (or break off a portion for a lighter scent) into the dish of a clean wax warmer. Use an electric warmer or a tealight-style warmer per the manufacturer's instructions. Never add water to the dish, and never heat wax on the stove or in the microwave.

Question 5

How long does a wax melt last?

Accepted Answer

A single cube typically provides 8–12 hours of fragrance depending on your warmer, room size, and airflow. When the scent fades, allow the wax to fully cool and solidify, then remove and replace it.

Question 6

How do I safely remove used wax?

Accepted Answer

Turn off and unplug your warmer, then let the wax fully cool and harden. Most cooled wax will lift out cleanly. If needed, briefly re-warm just until the edges loosen, then slide the cube out with a paper towel and discard. Do not pour melted wax down the drain.

Question 7

Are melts safe around pets and kids?

Accepted Answer

Keep warmers out of reach of children and pets, on a stable heat-safe surface, and away from flammable items. Melted wax is hot and can cause burns if touched or spilled.

Question 8

How do I use room + linen sprays?

Accepted Answer

Shake gently before use. Push the trigger sprayer lock to the ON position, then mist lightly into the air or onto approved fabrics from a safe distance. Use a light hand — a little goes a long way. After spraying, push the lock back to the OFF position to help prevent accidental discharge.

Question 9

Are they safe on all fabrics?

Accepted Answer

No. Always patch test first on an inconspicuous area. Avoid spraying delicate fabrics, silk, leather, suede, unfinished wood, painted surfaces, polished surfaces, floors, electronics, pets, or skin. Do not oversaturate fabrics or surfaces. Wipe spills immediately.

Question 10

How should I store my spray?

Accepted Answer

Store upright in a cool, dry place away from direct sunlight, heat, flame, children, and pets. Keep the trigger sprayer locked in the OFF position between uses to help prevent accidental spraying and preserve the product.

Question 11

Can I spray it directly on bedding or furniture?

Accepted Answer

Mist lightly onto bedding, curtains, upholstered furniture, and other water-safe fabrics. Always patch test in an inconspicuous area first and allow the fabric to dry completely before use. Avoid oversaturating fabrics and do not spray on delicate, polished, painted, or moisture-sensitive surfaces.

Question 12

Can I use it as a body spray?

Accepted Answer

Although the formula is skin-safe, Coco Candle Co. Room + Linen Sprays are designed for use in the air and on approved fabrics, not as a body mist, perfume, or pet spray. Avoid spraying directly onto the face, eyes, or skin.

Question 13

What should I do if the sprayer is locked?

Accepted Answer

Push the ON/OFF lock button on the trigger sprayer to the ON position before spraying. After use, push it back to the OFF position so the trigger stays secure between uses.

Question 14

Can I refill my room + linen spray bottle?

Accepted Answer

Only refill with an approved Coco Candle Co. room + linen spray refill when available. Refill only a clean, dry, compatible spray bottle. We recommend refilling with the same scent whenever possible.

Question 15

How do I set up my reed diffuser?

Accepted Answer

Carefully remove the stopper from the bottle, then insert the reeds. Allow 24 hours for the reeds to fully absorb the oil and begin diffusing.

Question 16

Where should I place my diffuser?

Accepted Answer

Place on a stable, level, heat-safe surface away from direct sunlight, vents, and heat sources. Use a coaster or tray to protect finished surfaces because diffuser oil can damage wood, painted, lacquered, or stone finishes if spilled.

Question 17

How long does a diffuser last?

Accepted Answer

Depending on bottle size, airflow, and how often you flip the reeds, a diffuser typically lasts 2–4 months. Replace the reeds if fragrance noticeably weakens before the oil is used up.

Question 18

What if my diffuser spills?

Accepted Answer

Blot immediately with a clean cloth. Do not rub. Diffuser oil can stain or damage finishes. Test cleaners on an inconspicuous area before using on the affected surface.

Question 19

Do you offer refills?

Accepted Answer

Yes, when available. Refill options vary by product, fragrance, and season. Approved refills will be listed on the product page or announced with seasonal releases.

Question 20

Which products can be refilled?

Accepted Answer

Refills are intended for select reed diffusers and room + linen sprays when refill products are available. Coco Candle Co. does not currently offer candle wax refills for customers to pour at home.

Question 21

Should I refill with the same scent?

Accepted Answer

Yes. We recommend refilling with the same scent whenever possible. Mixing fragrances can affect scent performance and may leave residue from the previous fragrance. If changing scents, clean and fully dry the vessel or bottle first.

Question 22

How do I clean a reed diffuser vessel before refilling?

Accepted Answer

Remove and discard the used reeds. Old reeds should not be reused. Do not pour diffuser liquid down the drain. Wipe out any remaining diffuser liquid and oily residue with paper towels, then dispose paper towels in the household trash according to local waste guidelines. Wash the vessel with warm water and dish soap, rinse thoroughly, and allow it to dry completely before refilling. Always use a clean, dry vessel and new reeds.

Question 23

How do reed diffuser refills work?

Accepted Answer

Pour the refill carefully into a clean, dry, intact diffuser vessel. Use new reeds for best performance. Do not overfill. Wipe the vessel exterior and surrounding surfaces immediately if spills occur. Keep away from children, pets, heat, flame, and direct sunlight.

Question 24

How do I clean a room + linen spray bottle before refilling?

Accepted Answer

Remove the sprayer and empty any remaining product into disposable absorbent material. Do not pour leftover product down the sink, toilet, storm drain, or onto the ground. Rinse the bottle with warm water, add a small amount of dish soap, shake gently, and rinse thoroughly. Spray clean warm water through the sprayer if needed, then allow the bottle and sprayer to dry completely before refilling.

Question 25

How do room + linen spray refills work?

Accepted Answer

Refill only a clean, dry, compatible spray bottle. Do not overfill. Wipe bottle threads and the exterior before replacing the sprayer. Shake gently before use and always follow the product care instructions.

Question 26

Can I refill a candle vessel at home?

Accepted Answer

No. We do not recommend pouring hot wax into used candle vessels at home. Used candle vessels may contain residue, fragrance, wick debris, or heat stress from prior burns that can affect safety and performance.

Question 27

What should I do when my candle has 1/2 inch of wax left?

Accepted Answer

Stop burning your candle when about 1/2 inch of wax remains. This helps prevent the vessel from overheating. Once the wax has fully cooled and solidified, gently scoop out the remaining wax and dispose of it in the trash. Do not pour wax down the sink, toilet, or drain. After removing the wax, carefully remove the wick tab if possible, then wash the vessel with warm water and dish soap. Allow it to dry completely before repurposing.

Coco candle vessels may be reused for decorative storage, desk items, cotton rounds, makeup brushes, matches, or other non-food uses. We do not recommend reusing the vessel to make a new candle, as used glass may have residual wax, fragrance, wick debris, or heat stress from prior burns.

Question 28

How should I dispose of leftover refill liquid or wax?

Accepted Answer

Do not pour fragrance oil, diffuser liquid, room spray refill liquid, or candle wax down the sink, toilet, storm drain, or onto the ground. Absorb small amounts of liquid with paper towels or another disposable absorbent material, seal it in a bag, and dispose of it according to local household waste guidance. Fully cooled candle wax may be scooped out and disposed of in the trash.

Empty glass containers should be wiped clean before disposal or recycling. Glass recycling availability varies by location, so recycle glass only according to your local recycling guidelines or ordinance.

Question 29

Why do your candles have a processing time?

Accepted Answer

Each Coco Candle Co. candle is poured in small batches and allowed to cure before shipping. This curing period helps support a smoother burn and stronger fragrance experience. Most poured-to-order candles require up to two weeks before shipment. If a candle is already cured and available, it may ship sooner.

Question 30

Are your candles ready to ship?

Accepted Answer

Some candles may be ready to ship, especially limited inventory, event leftovers, or Legacy Batch fragrances. Most core and seasonal candles are poured in small batches and may require curing time before shipment. If you need a candle by a specific date, please contact us before ordering so we can confirm what is available.

Question 31

Why do some candle photos show blank amber jars?

Accepted Answer

Coco Candle Co. is currently refreshing our labels and packaging. During this transition, some product photos may show unlabeled amber jars or previous label designs. The product details listed on each product page are the most current information for that candle.

Product descriptions, fragrance notes, size, and listed product details reflect the candle being offered. Packaging may vary during the transition, but each candle is still made in small batches with the care and quality standards of Coco Candle Co.

Question 32

Will my candle arrive with the label shown in the photo?

Accepted Answer

Possibly. During the brand refresh, packaging may vary. Some current and Legacy Batch candles may arrive with previous Coco Candle Co. label designs. Updated labels will be introduced as new batches are poured.

Question 33

What does Legacy Batch mean?

Accepted Answer

Legacy Batch candles are limited candles from a previous Coco Candle Co. production era. These candles may include our previous coconut-hemp wax blend, retiring scent names, discontinued fragrance oils, or earlier packaging/label designs.

They are part of our limited inventory and are available only while supplies last. Once a Legacy Batch candle sells out, it may not return in the same fragrance, formula, label style, or scent name.

Legacy Batch candles were made with the same small-batch care and candle safety standards as our current collection. As we continue our brand refresh, future candles will be poured with our updated luxury coconut wax blend and may feature updated labels, packaging, and fragrance direction.

Question 34

Should I be concerned about buying a Legacy Batch candle?

Accepted Answer

No. Legacy Batch candles are finished candles from our previous formulation and were made with the same care, fragrance standards, and small-batch process as our current candles.

We are simply transitioning our brand and formula direction going forward. Legacy Batch candles are a limited opportunity to purchase retiring scents or previous pours before they leave the collection.

Question 35

Will Legacy Batch candles look different from the current candles?

Accepted Answer

Possibly. Legacy Batch candles may arrive with our previous label design or older packaging while we complete our brand refresh. Current and future candles may use updated imagery, labels, and packaging.

This does not affect the scent, burn quality, or candle care instructions.

Question 36

Are Legacy Batch candles returnable?

Accepted Answer

Due to the nature of our products and limited inventory, Legacy Batch candles are final sale and are not eligible for returns or exchanges. If your order arrives damaged or there is an issue with your candle, contact us within 5 days of delivery with your order number and photos so we can review it.

Question 37

What does “Seasonal Edit” mean?

Accepted Answer

The Seasonal Edit features fragrances curated for the current season. Some may return in a future seasonal release, while others may be limited pours. Seasonal Edit does not always mean the fragrance is being discontinued. It simply means the scent is being featured for the current season.

Question 38

How do you ship candles during warm weather?

Accepted Answer

During warmer months, we take extra care when shipping candles. Orders may ship Monday through Wednesday to reduce the chance of packages sitting in a hot warehouse or transit facility over the weekend. Warm Weather Shipping Protection may be recommended during high-temperature periods and would include added insulation and cooling support to help reduce heat exposure during transit. If your candle arrives soft or slightly melted, place it upright at room temperature and allow it to fully cool before lighting. This should not affect the scent or performance.

Question 39

What should I do if my package is delayed in heat?

Accepted Answer

Once a package leaves our studio, transit times are handled by the carrier. If your tracking shows a delay during a heat wave, leave the package upright and undisturbed once received and allow contents to cool fully before use. Contact us if anything looks damaged on arrival.

Question 40

Can I use your products if I have allergies?

Accepted Answer

If you are allergic or sensitive to coconut, hemp oil (legacy blend), fragrance oils, or any product ingredients, we recommend avoiding use or consulting a medical professional before burning, warming, or spraying. Our products are scented with fragrance oils and are not intended to diagnose, treat, cure, or prevent any condition.

Product Care + FAQs

Candle Care

Wax Melt Care

Room + Linen Spray Care

Reed Diffuser Care

Refills

Made-to-Order + Processing

Packaging + Brand Refresh

Legacy Batch

Seasonal Edits

Shipping + Warm Weather

Returns + Order Issues

Allergies + Sensitivities

Custom + Bulk Orders